GDPR at Gridlogics
GDPR compliance practices at Gridlogics are supported by 3 principles:
Value Deliver business value by optimizing service efficiency with secure and scalable systems for collecting, storing and processing data. Collaboration Increase customer and partner awareness on regulation requirements, ensuring consistent application of data protection measures . Continuity Drive business performance through continuous improvement, best practices and innovation.
Information we collect may consist of the following:
Personal identifiers, e.g., name, username, e-mail address, phone number, etc. Contact information, e.g., e-mail, phone, etc. Demographic information, e.g., location, etc. Authentication data, e.g., password, etc. Professional information, e.g., publications, employer, location, licensure, credentials, work history, education history, specialties, expertise, availability, etc. Indirect identifiers, e.g., cookies, IP address, computer device information, etc. Knowledge, belief & preference data, e.g., thoughts, concerns, preferences, feedback, opinions and other information provided through surveys, interviews, etc. Usage data, e.g., information about your use of our services, such as date and time of visits, the pages viewed, time spent at one of our websites, etc. Commercial Information, e.g., purchase history, subscription information, transaction details,
If you bought any of our plans, then we may ask you about your credit card details along with other billing information (like company name and address). These are required to authorize the payment also to generate invoices. The credit card and other payment information is not stored with us. We encrypt the information and share it with the payment gateway to process the transaction.
When you use our websites, we may store some or all of the following: the Internet address from which you accessed the website, date and time, the Internet address of the website from which you linked to our site, the name of the file or words you searched, items clicked on a page, and the browser and operating system used. This information is used to measure the number of visitors to the various sections of our site and identify system performance or problem areas. We also use this information to help us expand the coverage of the site, to analyze patterns of usage, and to make the site more useful. However, this information is not used for associating search terms or patterns of site navigation with individual users. Gridlogics periodically deletes its Web logs. On occasion, Gridlogics may provide this information to third party entities it contracts with for the purposes of research analysis. The collected data is used to send the requested content and/or newsletter and we do not sell this data to any third parties.
Service Usage Data
Usage Data is collected automatically when using the Service. For improvement purposes, we keep anonymous records of your visit to our websites and blog usage. The records include data such as the number of visits and time spent on pages, interactions like clicks on buttons or links, as well as search terms. Device information and data on your operating system and web browser are also anonymously collected and aggregated to ensure the best performance of our site. Part of the above information is also temporarily stored in cookies. Whenever you visit any of our websites, we receive the URL of the pages that you came from and the destination page that you landed on. As part of the page request, we collect your IP address, proxy server, operating system, web browser and add-ons, device identifier and/or ISP and mobile data provider. This data is collected anonymously and aggregated without any personal information to attribute against.
A “cookie” is a small file that a Web site transfers to your computer’s hard disk allowing our server to “remember” specific information about your session. While visiting certain web pages you may occasionally encounter a Web page that employs cookies to make it easier to use the dynamic features of these Web pages. The cookie and the information about your session will be destroyed automatically shortly after you close your browser-it is not permanently stored on your computer. You can set your browser to disable cookies or prompt you before a cookie is accepted. If you do not want to receive cookies, you will still be able to use the patentinsightpro.com site, but will be unable to use cookie-dependent features. In exceptional circumstances persistent cookies may be employed, but they are never used for tracking users’ queries or navigation through the site.
Third Party Cookies
We also set cookies from trusted third parties (called third party cookies) to provide some functionality. These cookies are used to monitor and measure site performance, page visits, and support live chat with our sales and support teams. We use social media buttons and/or plugins on our site to allow you to connect with us via your social accounts. Those plugins set their own cookies as outlined in their privacy policies. Information about your use of our website is shared with trusted social media, advertising and analytics partners in order to customize content and advertising, to provide social media features and to analyze traffic to our website.
Support, Surveys & Service Cancellation Information
When you reach out to our support for assistance, we collect data about your application issue or feedback, to allow us to investigate any reported issues in BugZilla. We store this interaction information for quality assurance purposes and to improve our customer support. We also store your responses and interactions as part of any user surveys, and feedback sessions. When you cancel your purchase, we collect data about cancellation reasons and any other feedback you provide us with.
We often introduce new features, some of which may require the collection of new information. If we collect personal data that is different than previously stated, or change the way we process and share them, then we’ll amend our policies and ask you to provide consent as required
We will contact you to communicate about key account changes (including password reset, account deletion etc), billing reminders, invoices, to answer support queries, availability of services and outages, network updates or other service/application related issues, security updates, legal and policy updates. You cannot opt out of receiving these critical service, security and legal updates from us. Apart from critical communication, we may reach out to notify you about the product updates and announcements (including new feature launches, changes to existing features or functionality, new template launches etc), send newsletters and other product and design tips via email, you can anytime opt out of this communication.
We may contact you through email only if you have opted in to receive communication via this channel. Our Newsletter communication is powered by Benchmark. We store your contact information, name to be able to email you with the communication you have opted to receive. As a registered user of PatSeer, you can change the email communication preferences. As a visitor of PatSeer website and registered user, you can change your communication preferences to the newsletters you might have subscribed to.
We use data about our registered users and visitors to support communications and campaigns to promote subscription, and engagement with our products and services. We do not sell your data to anyone.
Research & Development
We use data including qualitative feedback from registered users and public, collected via user voice/website surveys, polls or other means to conduct research and development to improve our products and services. You are not obligated to participate in these research processes and you can choose to provide your feedback in any way that is convenient to you.
We use your data including your usage, communications, and interactions with us to investigate, resolve and respond to any issues or complaints you have with our products or services. This data is also used for quality assurance and to improve our customer support processes.
How we share Information
Profile Information Below is the information that is shared about your account profile: Your account information, including email address, name, role, organization is shared with third-party services to provide the application services. List of third parties that we share data with is as follows:
|Vendor Name||Why do we share?||What do we share?|
|Amazon Web Services LLC||To host the PatSeer application.||All information is stored securely within our private cloud and is not shared with any data center personnel.|
|To perform web analytics on the PatSeer website and web application. For more information on this, visit this page.||Cookies are used to collect anonymous data on site usage.|
|To serve ads based on someone’s past visits to the PatSeer website. You can set preferences for how Google advertises to you using the Google Ad Preferences page, and if you want to you can opt out of interest-based advertising entirely by cookie settings or permanently using a browser plugin.||Google Ad Words remarketing service to advertise on third party websites (including Google) to previous visitors to our site.|
|MailChimp||Use of sign up forms to begin the opt-in subscription and sign up process.||Name, email address.|
|Send In Blue||To send newsletter communication.||Name, Email address, Phone, Company name.|
|HubSpot||Use of sign up forms to begin the opt-in subscription and sign up process.||Name, Email address, Phone, Company name, Designation.|
|Zoho Invoice||Bank details for wire transfer.||Name, email address, phone number.|
Change in Control or Sale
Download Your Data
You can place a request with us to download all your personal data at firstname.lastname@example.org
Lawful Processing Our collection and processing of your personal data is based on lawful processing. Lawful basis for data processing includes explicit consent that you have provided us, and through contract with you (for example to carry out any contractual obligation that we may have entered with you), and for legitimate business interests that include providing you with our products and services. Any consent that you provide can be revoked by you at any time. However, where legitimate business interests are concerned, you have the right to object to data collection and processing in which case we reserve the right to delete your account to comply with your objection to having your data stored and processed.
Data Storage and Transfers
Gridlogics hosts all PatSeer servers at a leading Datacenter Service Provider (“DSP”). The DSP has successfully completed multiple SAS70 Type II audits and regularly publishes a Service Organization controls 1 (SOC1), Type 2 report, published under both the SSAE 16 and ISAE 3402 professional standards as well as a SOC2 report. The DSP also has an ISO 27001 certification. The DSP has also received US public sector certifications and related approval under the Defense Information Assurance Certification and Accreditation Program (DIACAP). We store and process data in and out of the United States and comply with processes to legally transfer data across borders.
● By visiting this page on our website: www.gridlogics.com
● By sending us an email: email@example.com